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Data Analyst - Client Onboarding

POSITION: Data Analyst - Client Onboarding

REPORTING TO: Onboarding Director

LOCATION: West Hollywood, CA

THE OPPORTUNITY

Ready to make your mark? We are looking for a dedicated, motivated Data Analyst to join our rockstar Onboarding Team.

When a client signs up to use the NuORDER application, understanding the client's specific business processes and challenges are a crucial part of the onboarding experience. As part of the Onboarding Team, you’ll work together with a cross-departmental team to connect the dots from a brand’s signing to go-live and beyond. You’ll get to know each client’s business requirements, become an expert in our system, and apply your knowledge to provide guidance on functionality, best practices, and how to achieve what they need in NuORDER. You’ll also have a rare opportunity to get to know many aspects of both the SaaS and wholesale industries as you work with different brands and their various ERP, PLM, accounting, or logistics systems. 

If you love logic problems, Excel, learning new technologies and helping people successfully get from A to B, then this could be the job for you. This is also an ideal position for someone interested in a project management or business analyst career path.

RESPONSIBILITIES

  • Work with the Onboarding Project Managers through each client’s setup & rollout process.
  • Analyze & manipulate data in Excel, and provide feedback to clients.
  • Coordinate project timelines and provide regular updates to client & internal team members.
  • Become an expert in the NuORDER system and how it works.
  • Provide world-class guidance & technical support to our integrated clients.
  • Think outside the box! Identify workarounds and educate users on features and functionality.
  • Learn what makes a rollout successful, and apply that knowledge to make each new project smoother than the last.

QUALIFICATIONS

  • EDUCATION: BA/BS or equivalent experience.
  • EXPERIENCE: 2+ years experience in an analytic, customer service or technology-related role.
  • Exceptional communication skills – this is a client-facing position (phone, email, and in person).
  • Genuinely enjoy problem solving and logic.
  • Extremely organized, with ability to prioritize, juggle many projects at once & meet deadlines.
  • Must love Excel – you’ll be using it every day. (Knowledge of formulas a plus!)
  • Able to learn new software programs quickly and intuitively.
  • Experience using an ERP, PLM, accounting or logistics software a plus.
  • Comfortable multi-tasking in a fast-paced, ever-evolving, entrepreneurial startup environment.
  • Love a challenge and take satisfaction in getting the job done!

WHY NuORDER?

This is a full-time permanent position with a highly competitive compensation and benefits package. 
The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry. 
Locations in the fashion and entertainment capitals of the world: LA, CA and New York, NY. 
Be an integral part of a Company changing the way an entire industry conducts business.

THE COMPANY: 

NuORDER is the fast-growing, venture-backed startup changing the way industries do business.  An enterprise-class, wholesale e-commerce application, NuORDER helps brands run their businesses in a smarter, smoother, more efficient way.  NuORDER is an innovative two-way sales solution and marketplace that allows brands and retailers to conduct their wholesale business online.  Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to make purchases more effectively.  In short, NuORDER is e-commerce for wholesale.

HIGHLIGHTS:

Funded from top tier investors and industry veterans.

o Upfront Ventures (www.upfront.com)   
o Greycroft Partners (www.greycroft.com)  
o Creative Artists Agency  
o Cowboy Ventures (www.cowboy.vc)  
o Rachel Zoe (www.rachelzoe.com)

In a few short years company has scaled to working with over 800+ leading bands and over 250K registered retailers.

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